FAQs
| WHAT IS AURÉLIEN? |  |
Aurélien is the first luxury fashion brand with realistic prices. Aurélien's products are made in the same factories as the most well-known designer labels. By selling directly to you, Aurélien is able to eliminate the high mark-ups of traditional retail. For this reason, Aurélien can offer the highest quality products for the most unconventional prices.
| WHAT IS SMART LUXURY? | |
We offer unmatched value-for-money in the high-end fashion industry. We produce our products in Italian ateliers - the same ones that produce for the most well-known designer brands - then offer them to you, minus the traditional 2-3x retail mark-up.
It is a smart choice to buy at Aurélien. That is why we call it Smart Luxury.
It is a smart choice to buy at Aurélien. That is why we call it Smart Luxury.
| I HAVE MISSED A DELIVERY ATTEMPT. WHAT SHOULD I DO? | |
If you are unavailable when your package arrives, the shipping courier will leave a re-delivery slip. Please follow the instructions from the shipping company. Would you like to choose a different moment or location? Please contact the shipping company directly.
| DO I HAVE TO SIGN FOR MY PACKAGE UPON ARRIVAL? | |
Yes. You, or an authorized person, must sign for your order upon arrival. This ensures your purchases are safely delivered to you. If you are unavailable when your package arrives, the shipping courier will leave a re-delivery slip.
| HOW DOES AURÉLIEN ENSURE QUALITY? | |
- Aurélien spends months seeking the best factories. We produce our products in the very same factories as your favourite designer labels.
- We only use the finest and most sought after materials for our products.
- We care just as much about the size and fit of a product as we do about the design.
- We are continuously looking for innovative ways to improve quality control.
| HOW DO I MAKE A PURCHASE? | |
Purchasing from Aurélien is easy:
If you know what you are looking for, use the CLOTHING, FOOTWEAR and ACCESSORIES links. You can also shop by browsing the NEW ARRIVALS section.
Once you have found an item you like, select your size and use the 'ADD TO SHOPPING BAG' button next to the product.
Review the items in your shopping bag by selecting the 'SHOPPING BAG' link at the top of the page.
Click on 'PROCEED TO PURCHASE' to complete your order.
If you know what you are looking for, use the CLOTHING, FOOTWEAR and ACCESSORIES links. You can also shop by browsing the NEW ARRIVALS section.
Once you have found an item you like, select your size and use the 'ADD TO SHOPPING BAG' button next to the product.
Review the items in your shopping bag by selecting the 'SHOPPING BAG' link at the top of the page.
Click on 'PROCEED TO PURCHASE' to complete your order.
| IS MY PACKAGE INSURED? | |
All orders whilst in transit from Aurélien to the shipping address are insured against theft and accidental damage.
Once your items have been delivered to the specified delivery address and signed for, they are no longer covered by insurance.
When your box is damaged upon arrival, we recommend that you either refuse the delivery, or make a note when signing for it that you are accepting a damaged box.
Once your items have been delivered to the specified delivery address and signed for, they are no longer covered by insurance.
When your box is damaged upon arrival, we recommend that you either refuse the delivery, or make a note when signing for it that you are accepting a damaged box.
| DO I NEED AN ACCOUNT TO PLACE AN ORDER? | |
You do not need an account to complete a purchase. However, if you register with us and you will be able to enjoy the following benefits through your Aurélien personal account:
- Faster Checkout
- Receive notifications when items are restocked
| WHAT SIZE DO I HAVE? | |
We know that online shopping can be tricky for fit and sizing. Therefore, we have tried to provide the most elaborate and detailed sizing information. Next to each product you can select "Size Guide". Here, the exact measurements of our products are provided and there is a step-by-step guide on how these measurements are taken. You can compare these measurements to a similar garment you already own.
| HOW DO I RESET MY PASSWORD? | |
If you have forgotten your password, follow the 'Forgotten Your Password?' link on the 'My Account' page.
| WHAT PAYMENT METHODS DOES AURELIEN-ONLINE.COM ACCEPT? | |
We accept PayPal, Credit Card, iDeal, Bank Transfer, Bancontact/Mister Cash, SOFORT Banking, Belfius Direct Net, EPS, Giropay, ING Home'Pay and KBC/CBC.
PayPal:
When selecting the PayPal option at checkout, you will be directed to the PayPal site to 'Log In' and review the amount shown before clicking 'Pay Now'. Once this transaction is complete, you will then return to AURELIEN-ONLINE.COM.
iDeal:
When choosing the iDeal option at checkout, you will asked to select your bank. You will then be directed to the secured website of your personal bank. Once you have completed the steps required by your bank, you will return to AURELIEN-ONLINE.COM.
At Aurélien, we value your personal online security. We use the latest SSL encryption technology to store and safely transmit your personal and payment information through our systems.
| WILL I BE REFUNDED THE FULL VALUE OF MY ORDER? | |
Your refund will either be issued to the original payment method used to place the order, or as Aurélien store credit. All sales taxes are included in your refund if your order has been sent to a destination within the EU. Outside the EU, customs duties and sales taxes are non-refundable. You may be able to recover these costs by contacting your local customs bureau directly.
Please note that it can take up to 10 business days for the refund to appear in your account.
Please note that it can take up to 10 business days for the refund to appear in your account.