NETHERLANDS

When purchased before 22:00 orders are delivered the next day. Shipping costs are 5.95 euro.
  • 14 days to return or exchange your purchase.
  • Return shipping costs are FREE when returned within 2 days after receiving your purchase.
  • Between 3 and 14 days, return shipping costs are at your own expense.
  • When returned within 2 days, shipping costs will be refunded to you once we receive your package.
  • When making an exchange we always ship the new product to you for FREE.
  • Products purchased in SALE/OUTLET can always be exchanged but only refunded in the form of store credit.

If you have any questions please don't hesitate to contact us

 

 

BELGIUM, GERMANY & REST OF THE WORLD

For delivery time and shipping costs please see shipping
  • 14 days to return or exchange your purchase.
  • Return shipping costs are at your own expense.
  • When making an exchange, re-shipping costs are at your own expense.
  • Products purchased in SALE/OUTLET can always be exchanged but only refunded in the form of store credit.

If you have any questions please don't hesitate to contact us.
 

 

 

ADDITIONAL INFORMATION


I WANT TO EXCHANGE MY ORDER

If you wish to make an exchange, please download and print this form
Please fill in the form and send a printed out copy of this form back to us along with your order. 
Once we have received the item you wish to exchange, we will contact you. 

 
I WANT TO RETURN MY ORDER

If you wish to return your order, please download and print this form
Please fill in the form and send a printed out copy of this form back to us along with your order. 
Once we have received your return, we will will contact you.

 
FAULTY GOODS

Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within six months of purchase. Please note that items that are damaged as a result of wear and tear are not considered to be faulty. 

Where possible, we will offer to repair faulty items. If you would like to exchange your item, please be aware that we can only replace it for the same product in the same size, subject to availability. You will receive a full refund if the item cannot be repaired or replaced. 

Please note that laces on the driving shoes are decorative and cannot and therefore should not be used to adjust the fit of the shoe. 
 

RECEIVING A REFUND

Your refund will either be credited to the original payment method or as Aurélien store credit and will include shipping costs for faulty items or for orders cancelled under the ICACRs only. 

If your order has been sent to a destination within the EU, all sales taxes will be refunded. Outside the EU, customs duties and sales taxes are non-refundable. However, you may be able to recover these by contacting your local customs bureau directly. 

Sale/outlet items are final sale. If you wish to return an item purchased in the sale or outlet, the purchase amount will be credited in form of store credit. We do not offer price adjustments on previously purchased items. 

Please note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers. 
 

IMPORTANT INFORMATION

  • We have made every effort to display the colours of our products that appear on AURELIEN-ONLINE.COM as accurately as possible. However, as computer monitors vary, we cannot guarantee that your monitor's display of any colour will be completely accurate.
  • We have a strong quality control and all items are checked thoroughly for any faults before they are shipped to customers.
  • If you receive an item that is not in perfect condition please contact customer care immediately.
  • Please send all items you wish to return from an order in the same shipment so that we can process the return as quickly as possible.
  • Items should be returned in their original packaging to ensure they are adequately protected in transit. Boxes should also be protected as they are considered part of the product, and your return may not be accepted if the box is damaged.
  • We prefer that items are returned to us via DHL or PostNL to ensure that they are protected and insured during transit. However, you may return the goods by any secure means.
  • FREE shipping in the Netherlands with exchanges only inlcudes the first exchange.

OUR POLICY

Items should be returned new, unused, and with all Aurélien tags still attached. Returns that are damaged, soiled or altered may not be accepted and may be sent back to the customer. Where provided, dust bags and cards should be included with your return. The packaging is part of the product. 

Shoes
All shoes must be tried on a carpeted surface until you are certain you are keeping them. Shoes should be returned unmarked and in their original state. 

Swimwear
Swimwear must be tried on over underwear. Swimwear should be returned unmarked and in their original state.