Senior Client Advisor | Flagship Store, London APPLY NOW
Aurélien defines Smart Luxury — a philosophy of understated refinement, Mediterranean ease, and timeless craftsmanship. Every creation reflects the Maison’s dedication to quality, comfort, and natural materials — designed for those who appreciate quiet confidence and elegance.
After establishing its flagship in Amsterdam and expanding through pop-ups across Europe, Aurélien will open its London flagship in early 2026. We are assembling a passionate team to bring the Maison’s spirit of excellence to Knightsbridge.
The Role
As a Senior Client Advisor, you are a trusted ambassador of the Maison — blending product expertise, emotional intelligence, and refined service. You represent the standard of excellence in every client encounter and mentor others through your example.
Responsibilities
- Client Experience & Sales: Engage clients through authentic connection and tailored advice. Deliver results through empathy, not persuasion.
- Client Portfolio Development: Build and nurture your own loyal network of clients, maintaining detailed records of preferences and history.
- CRM & Clienteling: Ensure accurate, consistent updates to client profiles and initiate personalised follow-ups.
- Product Expertise: Communicate confidently about suede, cashmere, merino wool, and fine leather — translating craftsmanship into compelling storytelling.
- Visual Merchandising & Store Ambience: Uphold a flawless environment that embodies Aurélien’s understated elegance.
- Collaboration & Mentoring: Support junior team members through knowledge sharing and example-led performance.
Profile
- Minimum 2–3 years of experience in luxury retail
- Existing client portfolio and proven clienteling record are strong advantages
- Natural curiosity for people and materials
- Fluent in English; additional languages (Arabic, Mandarin, Italian, or French) are a plus
- Passion for refined style, craftsmanship, and long-term client relationships
If you have slightly less experience but a strong motivation and leadership drive, we welcome a motivation letter explaining why you would be an ideal fit for this role.
What We Offer
- Competitive base salary with attractive commissions
- Generous employee discount
- Clear career progression opportunities within Aurélien
- A cultured, collaborative, and elegant work environment