SHIPPING & DELIVERY

Free shipping over €500.00 EUR **

We depend on the shipping companies and delays may occur. 

• Delivery Monday to Saturday
• Locations that are difficult to reach, such as islands, may take an additional day.
• We do not ship to PO boxes. 

We advise you to keep an eye on your tracking details to avoid problems with delivery. In case of irregularities, please contact our customer support.

* Disclaimer: Delivery times are indicative and no rights can be derived. We are not liable for delays beyond our control, such as delays at our shipping partner. 

** Disclaimer: Kindly note that in the case of a return, when the total purchase amount of the items you are keeping does not meet the threshold of €500.00 EUR, standard destination shipping costs are deducted from your refund. 

• Orders are shipped from the Netherlands. 
• Fast worldwide shipping*
• Track & Trace Shipping (insured**)
• Easy Returns & Exchanges

Once the parcel is being processed by the shipping company, you will receive an email with your tracking details. You can use the link in the email to review the status of your order and find the estimated delivery date. Kindly note that the tracking details take a few hours to be activated by the shipping company. 

Important information:

• You cannot change your address or cancel / modify your order once placed due to our automated fulfillment. If you notice any mistakes in your address, please contact our customer support.
• Deliveries are only made from Monday to Saturday. 

* Disclaimer: Delivery times are indicative, we are not liable for delays beyond our control, such as delays at our shipping partners.

** Disclaimer: All orders whilst in transit from Aurélien to the shipping address are insured against theft and accidental damage. Once your items have been delivered to the specified delivery address, they are no longer covered by insurance. 

Estimated delivery time is 3 – 7 working days. However, due to strict regulations at customs, please note that delivery may take a bit longer. Deliveries to the United Kingdom are shipped Delivery Duties Paid. Purchase price is total price and no further costs will be incurred. 

 

In case you are charged (import) duty or tax, please contact our customer support. We will resolve this issue by refunding further levied duties.  

EU orders:

We ship out all orders from our distribution partner in the Netherlands (EU). This means that if you order from an EU-country, there are no import and / or custom duties due. 




UK orders:

Please refer to the Brexit notice.




Non-EU orders:

On orders from countries outside the EU, import and / or custom duties might be levied by your government. All duties and/or taxes are the responsibility of the customer and are not covered by Aurélien, nor are they included in the order total. Any applicable fees will be due upon delivery. If you want certainty about your country's duties and taxes, we recommend that you contact your local customs bureau directly.




If you are outside the EU, sales tax (VAT) will be refunded by Aurélien. Please contact our customer support.

Yes, we ship worldwide including to Russia.

Once you have received an email confirming your order, it is no longer possible to modify your order or address details. We work with an automated fulfillment partner. In order to ensure speedy delivery, orders are prepared almost instantly.

In case you have entered a mistake in your address details, please contact our customer support.

Shipments are insured *




In case your order is taking longer to be delivered than was indicated, we encourage you to have a look at your tracking details. 




1. Shipping status: Delivered 

If the tracking details state that the parcel was delivered, we kindly suggest you ask your living partners and / or visit your neighbors to ask if they have received the parcel in your name. If this is not the case, please contact our customer support. We will start an investigation with the shipping company. These investigations can take up to two weeks. Average resolution time: 4 days.




2. Shipping status: No updates / (error) code

If the details have not been updated for a few days (5-10), or if an error is shown, please contact the shipping company in question. Also, our customer care can start an investigation with the shipping company. These investigations can take up to two weeks.  Average resolution time: 3 days.




3. Shipping status: Returned to sender

If the details show that the parcel is returned back to our distribution partner, we advise you to contact our customer support. We will investigate why the parcel was returned and will re-ship the item to you. 




Important information:

If the address details are filled out wrong by the customer, we are not liable for parcels that are delivered at a wrong address or are lost by the shipping company.